Somewhere in the Netherlands
Recently the team from Scotty worked with KSF developing a very unique workshop scenario for customer service and Agentic AI deployment. The results..were interesting to say the least.
🛠 Build the perfect customer service agent.
😤 Then build the nightmare customer it had to survive: Karen.
Yes. That Karen.
Email? karen.knowsbest@email.com
Of course it is.
Then we made them talk.
Agent vs. Karen.
Politeness vs. passive aggression.
Logic vs. caps lock.
One Karen even started arguing with another Karen.
We didn’t plan that. It just… happened.
The elephant’s still recovering. 🐘
